This policy -effective April 1, 2020-  is adopted to satisfy the Heber Public Utility District’s (District) obligations under California Government Code Section 60370 et seq., California Public Utilities Code Section 10001 et seq. and Health and Safety Code Section 116900 et seq., which govern the termination of certain utility service. Health and Safety Code Section 116900 et seq., the Water Shutoff Protection Act enacted by SB 998, requires urban water suppliers and urban and community water systems, such as the District, to adopt a written policy regarding the discontinuation of residential service due to non-payment. The District can be contacted by phone at (760) 482-2440 to discuss options for averting discontinuation of water service for non-payment under the terms of this policy.

This policy is available English, Spanish, Chinese, Tagalog, Vietnamese, Korean, and any other language that is spoken by at least 10% of the residents in the service area. Please select your preferred language and click the appropriate link:

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